Volerro Policies

Billing Terms

The Customer agrees to pay for all products ordered through the Volerro web site using the payment method indicated, and provides Volerro express authorization to charge said fees to the Customer’s payment provider at time of purchase. Fees owed depend on the quantity of storage used per month. Payment of fees shall not be contingent on any events other than the quantity of storage per month, unless otherwise agreed in writing by both parties. Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by Customer. If payment is not current, Volerro may immediately cease to provide any and all services to the customer. The fees paid for monthly usage are non-refundable, regardless of whether usage is terminated prior to the end of the then-current monthly billing period.

Charges will automatically renew using the Customer’s current credit card account number unless Customer ends their usage of Volerro within the “My Account” area on Volerro, located in the dropdown menu under the Customer’s name at the top (once logged into the Volerro application). For billing or account questions, Customer should contact Volerro at support@volerro.com. The Company reserves the right to change its fees or billing methods at any time. The Company will provide timely notice to the affected Customers of any such changes.

It is the Customer’s responsibility to promptly provide the Company with any contact or billing information changes or updates (including phone number, email address, credit card numbers, etc.). Once Customer has logged into the Volerro application, account updates should be made online via the “My Account” area of Volerro, located in the dropdown menu under the Customer’s name at the top. Volerro does not validate all credit card information required by the Customer’s payment provider to secure payment.

The Customer must notify Volerro about any billing problems or discrepancies within 90 days after charges first appear on their Account statement. If it is not brought to Volerro’s attention within 90 days, Customer agrees to waive their right to dispute such problems or discrepancies.